Focus on customers

Focus on customers

No matter what job we are doing, at Fluvius we always provide the best possible service. That means: a service that fully lives up to the customer’s needs and expectations. More specifically, it means quick, precise answers, rapid execution with minimal waiting times and disruption, and clear communications.

We strive to achieve this for the 6.5 million Flemish residents who put their trust in us, as well as for our shareholders (the Flemish cities and municipalities).

Fluvius at work at the vaccination center in Antwerp
A customer receives an explanation about the digital meter
A Fluvius employee explains plans
A Fluvius employee explains to a customer in a customer office

We completed a large number of projects and laid down some defining policy outlines in six customer-focused themes: