![Focus on customers Focus on customers](/2021/sites/jaarverslag21/files/styles/header_banner/public/2022-06/focus-op-klanten.jpg?h=dc5c3124&itok=c9ezwZhz)
Focus on customers
No matter what job we are doing, at Fluvius we always provide the best possible service. That means: a service that fully lives up to the customer’s needs and expectations. More specifically, it means quick, precise answers, rapid execution with minimal waiting times and disruption, and clear communications.
We strive to achieve this for the 6.5 million Flemish residents who put their trust in us, as well as for our shareholders (the Flemish cities and municipalities).
![Fluvius at work at the vaccination center in Antwerp Fluvius at work at the vaccination center in Antwerp](/2021/sites/jaarverslag21/files/styles/max_1300x1300/public/2022-06/klanten-focus.jpg?h=fecf2077&itok=HvUxwThn)
![Explanation about the digital meter A customer receives an explanation about the digital meter](/2021/sites/jaarverslag21/files/styles/max_1300x1300/public/2021-05/klant-digitale-meter.jpg?itok=gU4yOLze)
![Provide clarification A Fluvius employee explains plans](/2021/sites/jaarverslag21/files/styles/max_1300x1300/public/2022-06/klantenfocus.jpg?h=654054f0&itok=hEswMqmx)
![Customer in a customer office A Fluvius employee explains to a customer in a customer office](/2021/sites/jaarverslag21/files/styles/max_1300x1300/public/2022-06/steeds-focus-klanten.jpg?itok=7yGGQp7-)